Refund & Exchange Policy
CUSTOM FOOTWEAR
Cancellations:
If you decide that you want to cancel your order after you've made payment and have not yet received your order you must make us aware within a reasonable time by contacting us via our contacts page, we can only accept cancellations if we have have not started on your order. If we have commenced work then you cannot cancel your order.
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Refunds and Exchanges:
We do not accept refunds or exchanges as all customs are made to order and have been made to your request. Please make sure that you are happy with your custom before going through with your order.
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CLOTHING:
If you are not content or satisfied with your item(s) you can return all items Within 14 days of purchase date. However, all items must be UNDAMAGED, UNWORN and in it's original condition with no evidence of stains or odours.
All returned items should be shipped with a service which provides a tracking number and insurance as we are not responsible for delayed or lost packages. We recommend using Royal Mail as a courier with a "Tracked" service.
To Make a Return:
- Complete the returns form that was sent with your item(s) and fill in your email address, order number, item(s) that you wish to return and reason for return.
- If your order did not come with a returns form please contact us via email.
- Once we receive your returned goods we will review your request, once this is approved a refund confirmation email will be sent out.